Privacy Policy

This Privacy Policy describes how Pronoid ("Pronoid," "we," "us") collects, uses, and shares personal information when you use Pronoia at pronoid.ai and related services (the "Service").

It applies to account holders, workspace members, and visitors who interact with our marketing or contact forms.

Account and profile information: email address, name, and similar details you provide when you sign in or update your profile.

Workspace and business content: messages, files, knowledge pages, notes, and other materials you or your teammates submit so Pronoia can do its job for your organization.

Connected services: if you link a third-party app, we receive the data that connection is authorized to share.

Usage and device data: approximate logs such as IP address, browser type, pages viewed, and diagnostic events that help us operate and secure the Service.

Communications: emails or form submissions you send us (for example support or sales inquiries).

We use personal information to provide, maintain, and improve the Service; authenticate you; send login codes and service notices; personalize your workspace experience; detect abuse and secure accounts; analyze product performance; and communicate about updates or support when appropriate.

We do not sell your personal information.

Within your workspace: content you submit may be visible to other members according to your workspace permissions.

Service providers: we use vetted vendors for hosting, email delivery, analytics, and similar infrastructure. They may process data only to perform services for us.

Legal and safety: we may disclose information if required by law or to protect the rights, safety, and security of Pronoid, our users, or the public.

Business transfers: if Pronoid is involved in a merger, acquisition, or asset sale, personal information may transfer as part of that transaction under appropriate protections.

We retain personal information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Workspace admins may delete or export content subject to product capabilities and legal holds.

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we encourage strong account hygiene and prompt reporting of suspected incidents to support@pronoid.ai.

We may process information in the United States and other countries where we or our providers operate. Where required, we use appropriate safeguards for cross-border transfers.

Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to or restrict certain processing. Contact support@pronoid.ai to make a request. We may need to verify your identity before responding.

You can stop marketing emails using the unsubscribe link where provided. Transactional messages (such as login codes) are required for the Service.

The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided information, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. Continued use of the Service after changes take effect means you acknowledge the updated policy.

Privacy questions or requests: support@pronoid.ai.